Relina.sg is a curated online lifestyle destination created by Reliance International Trading—a trusted local leader in solar and green energy. We focus on bringing you smart home gadgets, space-saving organizers, and modern solutions to make your everyday life more efficient and beautifully designed.

We operate as a global online marketplace. To bring you the best innovative products, we source items directly from trusted third-party manufacturers and suppliers around the world. When you place an order, the item is shipped directly from the supplier to your door.

All prices listed on our website are in Singapore Dollars (SGD) unless otherwise stated.

Depending on your location and local laws, international shipments may be subject to customs duties or taxes. Customers are considered the importer of record and are responsible for any applicable GST or customs fees upon arrival.

Because we source globally, shipping times can vary depending on customs and logistics. However, we offer a Delivery Guarantee based on your location. Your order is considered delayed (and eligible for a refund or replacement) if it is not received within:

• Singapore & Most Other Countries: 60 days from dispatch
• USA: 45 days from dispatch
• Brazil: 110 days from dispatch (due to strict customs clearance)
• Liquid/Specialized Products: 100 days from dispatch

Please double-check your shipping details at checkout! If a package cannot be delivered due to an incorrect address, a missing unit number, or if it is left unclaimed at a local post office/collection point, we are unable to issue a refund or free reshipment.

First, please check with your neighbors, your building's security desk, or safe drop locations around your property. If the courier's tracking officially marks the item as delivered, we generally cannot issue a refund. To process a dispute for a lost package marked as delivered, we strictly require an official non-delivery certification (with an official seal) issued by your local post office.

Due to the direct-from-supplier nature of our marketplace, we generally do not accept returns or offer refunds for "change of mind" once an order has been processed and shipped. Please review your order carefully before checking out!

We want you to receive fully functional products.

• Severe Damage: If the product itself is badly damaged or broken, we will offer a full refund or a free replacement.
• Minor Damage: For small cosmetic issues (like slight scratches or loose threads) that do not affect how the product works, we may offer a partial refund.
• Damaged Boxes: International shipping can be rough on packaging. We do not offer refunds for crushed or damaged exterior retail boxes if the actual product inside is unharmed.

We will make it right! If you receive the wrong size, color, or item, please contact us. If a missing part makes the product unusable, we will resend the whole product. If the missing part does not affect functionality, we will either resend the specific part or issue a partial refund.

You must report any damage, missing parts, or incorrect items within 30 days of your delivery date. To file a claim, email our support team and include:

1. Clear photos or a video of the damaged/defective product.
2. A clear photo of the original shipping label on the package.

Relina.sg is fully owned and operated by Reliance International Trading, giving you the peace of mind of a registered local business. Our support team is ready to assist you through the following channels:

• WhatsApp: Connect with us instantly via the WhatsApp chat widget located directly on our website.
• Email: support@reliancegreensg.store
• Corporate Office: 7030 Ang Mo Kio Ave 5, #08-16 Northstar @AMK, Singapore-569880