1. Introduction

Reliance International Trading as RELINA ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and process your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing reliancegreensg.store (the "Site") or placing an order, you consent to the data practices described in this policy.

  1. Information We Collect

We collect personal data that is necessary to fulfil your orders and improve your shopping experience. This includes:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Financial Data: Payment card details (Note: We do not store full credit card numbers. All transactions are processed securely by third-party payment gateways).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting, and operating system.
  1. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data for the following purposes:

  1. Order Fulfilment: To process and deliver your order. Important: As a drop shipping marketplace, we must share your delivery address and phone number with our third-party suppliers and logistics partners to ship products directly to you.
  2. Customer Support: To manage your inquiries, complaints, or feedback.
  3. Account Management: To manage your registration and account on our Site.
  4. Marketing: With your explicit consent, we may send you newsletters or promotional offers via email. You may unsubscribe from these communications at any time.
  5. Legal Compliance: To comply with Singaporean tax, accounting, and legal obligations.
  1. Disclosure of Information

We do not sell your personal data to third parties. However, to operate our business, we may share your personal data with the following trusted third parties:

  • Suppliers and Drop shipping Partners: We transmit your name, shipping address, and phone number to our manufacturers and suppliers (located globally, including China and the USA) solely for the purpose of shipping your order.
  • Logistics Providers: Courier services (e.g., SingPost, NinjaVan, DHL) used to deliver your items.
  • Payment Processors: Secure gateways (e.g., Stripe, PayPal, Pay Now) to process your payments.
  • Professional Advisers: Lawyers, auditors, and insurers.
  • Regulatory Authorities: If required by law or to protect our rights and the safety of our users.
  1. International Data Transfers

As Relina.sg operates as a drop shipping platform with international suppliers:

  • Transfer of Data: Your personal data (specifically Name, Address, and Phone Number) will be transferred outside of Singapore to the countries where our suppliers are located (primarily China, but potentially the USA or others depending on the product).
  • Purpose: This transfer is strictly necessary for the performance of the contract (i.e., to get the product delivered to you).
  • Consent: By placing an order on Relina.sg, you acknowledge and consent to this transfer of necessary data to overseas suppliers for fulfilment purposes.
  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • We use Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.
  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  1. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site (e.g., remembering items in your shopping cart). You can set your browser to refuse all or some browser cookies, but this may cause some parts of the Site to become inaccessible or not function properly.

  1. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You have the right to request that we correct any incomplete or inaccurate data we hold about you.
  • Withdraw Consent: You have the right to withdraw consent for us to use your personal data (e.g., for marketing).

To exercise any of these rights, please contact our Data Protection Officer (DPO) at the contact details below.

  1. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Company Name: Reliance International Trading (RELINA)
  • Email: support@reliancegreensg.store
  • Mailing Address:  7030 Ang Mo Kio Ave 5, #08-16 Northstar @AMK, Singapore-569880